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Terms of Trading for
When placing an order with ApplianceWales please read the following terms and conditions which apply to all transactions processed by this site and via telephone. These terms are here to help our customers and to avoid any misunderstanding. We reserve the right to alter/update the ‘Terms of Trading’ when necessary. Please read the points below before placing an order with us.

Pricing and Payment
All prices include VAT. We use Elavon as our secure payment processor. Customers may purchase products using Visa, Mastercard, Maestro, Switch and American Express.

We will process your goods order as soon as payment has been received and cleared.

When ordering, please make sure you have selected the right product for your appliance model number. If you are not sure about a part you need to order please contact our office so that we can help you.
If an item is not in stock or has become obsolete we will inform you as soon as possible with information concerning expected delivery dates, alternative part numbers or to arrange a refund.
We aim to dispatch your order within 3 working days usually by Courier or Royal Mail depending upon size and value of the order.

Deliveries will usually need to be signed for and the Courier cannot leave parcels without a signature. If you are not in, the Courier will leave a card advising that you have missed a delivery and to contact your local depot to re-arrange another delivery or collect the parcel.
It is important to check that your items/appliances have not been delivered damaged as soon as they are received – the damaged items can be refused and we can arrange a replacement more quickly. If for any reason you are unable to check the parcels/appliances immediately then please write Unchecked on the delivery note next to your signature.

Damaged Items
If your item is delivered damaged please contact our office as soon as possible preferably within 48 hours so that we can arrange a replacement. Our customer service representative will give you a returns authorisation (CAN) number to put on the package label and a Freepost address for small parcels. Larger items such as vacuum cleaners will be collected using our DHL courier. Please be advised that DHL are unable to give a pick up – collection time.
Please do not post back items without the returns authorisation (CAN) number.

The Freepost Address for small items is:
B94 BR

Faulty Items
Spare parts are covered for 3 months so please report any faulty items within this period so that we can arrange a replacement.
Appliances are covered by the manufacturers guarantee. If your appliance appears to be faulty please try the trouble shooting section in the manufacturers handbook before contacting us. If the appliance is still not functioning correctly the manufacturer will usually want to send an engineer out to inspect the appliance for either a repair or a report. If the engineer finds the appliance faulty or not fit for purpose we can then arrange a replacement or refund. Please be advised that the manufacturer may in some cases charge for any faults caused by the customer.

Order Cancellation
Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order up to seven days after the day of delivery, without giving a reason. If you do wish to cancel your order, please notify us as soon as possible within the said time period by post, e-mail or fax. Refunds will be made within 14 days of the cancellation date.
The customer has the choice of returning the items at his/her own cost, or can request a collection, in which case the cost of returning the goods to us will be deducted from the refund. We can only arrange the return of your items provided they have not been removed from their original packaging, installed or used.

Information Accuracy
Here at ApplianceWales we try our best to ensure that information about the spares and appliances are correct. However due to the large range of items errors can happen. If there is any doubt about a product specification etc, please contact the manufacturer. The product photos provided may not always be an exact match for the item you require so please ring or e-mail us if you are not sure so that we can help. Don’t just order a product because it looks the same as the picture.

Image Copyright
All PayPal shop images have been used with the kind permission of Connect Distribution and are subject to copyright of Connect Distribution.


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